Refund Policy
Dieses Dokument liegt nur auf Englisch und Spanisch vor. Maßgeblich ist die englische Fassung.
This policy explains exactly when money comes back, because a prepaid service should be unambiguous about that. Read the cancellation window in section 2 carefully — it is the part that costs people money.
1. Two different things
An activation refund returns the price of a single activation to your account balance. A top-up refund returns money to the card or wallet you paid with. They follow different rules, set out below.
2. Activation refunds — the cancellation window
When you request a number, its price is deducted immediately. You get that price back in full, to your balance, if you cancel the activation before a code arrives — but only within a specific window:
- You cannot cancel during the first 120 seconds. This minimum is imposed by our upstream provider, not by us. Trying earlier returns an error asking you to wait.
- You can cancel from 120 seconds up to 20 minutes after requesting the number. Cancelling in this window refunds the full price to your balance immediately.
- After 20 minutes the activation expires automatically and is not refunded. If you request a number and walk away, you lose its price.
- Once a code has been received, the activation cannot be cancelled and is not refundable — the service you paid for was delivered.
3. Pre-made account orders
Orders for pre-made accounts are fulfilled by hand and cannot be cancelled from the app. If an order cannot be fulfilled, or the credentials delivered do not work on arrival, open a ticket within 48 hours of delivery and we will replace the account or refund its price to your balance.
4. Top-up refunds
Unused balance can be returned to your original payment method on request, less any transaction fee our processor does not return to us. Ask through a support ticket from the account's registered address.
Balance that has already been spent on activations cannot be returned — that money has been paid to our suppliers.
Cryptocurrency top-ups are refunded to a wallet address you provide, in the same currency. Network fees are deducted. Because blockchain transfers are irreversible, we cannot recover funds sent to a wrong address or on a wrong network.
5. What we cannot refund
- Activations that received a code.
- Activations left to expire past the 20-minute window.
- Cases where a third-party platform rejected the number, blocked your account, or removed a registration afterwards. We sell access to a number and the delivery of a code to it; we do not sell an outcome on someone else's platform.
- Balance forfeited when an account is closed for fraud or abuse, as set out in the Terms of Service.
6. How to request a refund
Open a ticket from your account, or reach us through the contact form on this site from your registered address, including the activation or top-up reference. We reply within 72 hours and resolve accepted requests within 14 days.
If you are a consumer in the European Union, this policy does not affect your statutory rights, including the right of withdrawal where it applies. Note that once you request a number and a code is delivered, the service has been fully performed.