Frequently asked questions
How the service works, what it costs, and what happens when something goes wrong.
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Getting started
- How does it work?
- Create an account, add balance, and pick the service you need to verify with. We allocate a real phone number, you use it on that platform, and the code appears in your activations page as soon as it arrives.
- Do I need to install anything?
- No. Everything runs in the browser, including receiving the code. There is no app to install and no SIM card involved.
- How long does a code take to arrive?
- Usually well under a minute, but the delivery time is set by the platform sending the message, not by us. If nothing arrives you can cancel and get your money back — see the cancellation window below.
- Can I choose the country of the number?
- Yes. By default we pick the best-quality country with stock, but you can open the country picker on any service and choose one yourself, with its live price and availability.
Money, prices and refunds
- How is the price decided?
- Prices come from our upstream provider and change with demand and stock, so the price you see is the price at that moment. We fetch the real price again when you press buy, so what you are charged is never higher than what was displayed.
- What is the cancellation window?
- You cannot cancel during the first 120 seconds — that minimum comes from our provider. From 120 seconds up to 20 minutes you can cancel and the full price returns to your balance immediately. After 20 minutes the activation expires and is not refunded, so cancel it yourself if no code arrives.
- What if the code arrives but the platform rejects the number?
- Once a code has been delivered the activation has been fulfilled and is not refundable. We sell access to a number and the delivery of the code sent to it — we cannot control whether a third-party platform accepts a given number.
- How can I pay?
- Card through Stripe, or cryptocurrency through NOWPayments — Bitcoin, Ethereum, USDT and many more. Minimum amounts are shown on the recharge page. Crypto transfers are irreversible, so send the exact amount on the network shown.
- Can I get unused balance back?
- Yes. Open a ticket from your account and we will return unused balance to your original payment method, less any fee our processor keeps. Balance already spent on activations cannot be returned.
Accounts and privacy
- What data do you keep about me?
- An email address, a username, your activation and top-up history, and your IP address for rate limiting. We do not ask for your real name or any identity document, and we never see your card number — Stripe handles that.
- Can I delete my account?
- Yes. Ask through a ticket and we will delete it. Records of paid transactions are retained where accounting law requires it, but they are restricted rather than used.
- Why do I have to verify my email?
- It is what stops one person creating unlimited accounts to farm referral credit, and it is the only way we can reach you about a payment or a refund.
- Is using a virtual number allowed?
- It depends on the platform you are registering with — many prohibit it in their own terms, and that is between you and them. Using our service to commit fraud, impersonate someone or evade a ban is prohibited by our terms and will get the account closed.
Still stuck?
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